Frequently Asked Questions

We encourage you to visit a West Furniture Authorized Retailer near you to experience the quality of our furniture in person and meet with knowledgeable furniture specialists who can assist you with your purchase decisions. You can also explore our collections and product options on this website to become familiar with available styles and features.

Your local authorized retailer will coordinate specialized delivery, setup, and after-sales service to ensure a smooth experience.

If there is no authorized West Furniture retailer in your area, please contact us and we will be pleased to assist you with your purchase.

Each West Bros Authorized Furniture Retailer establishes its prices. By entering your address in our dealer locator page, you can find the nearest retailer to view and make your purchase. Please contact or visit the retailer for pricing information.

Note: Not all retailers are authorized to sell all of our products.

West Bros Furniture has a showroom in High Point, North Carolina. It is open to the public to view and or purchase by the trade only. The showroom is located at 220 South Elm Street, High Point, North Carolina USA 27260.

Your hosts are Jollay Design Associates by Appointment, Monday to Friday 9:00 AM to 4:00 PM. Telephone: 336-885-3797

To purchase furniture, either visit one of the Authorized Furniture Retailers near you or online on this eCommerce store.

We provide several custom options. Each furniture piece you select from West Bros Furniture is specially made for you, in your choice of finish, fabric and other options.

Other custom options are possible at an extra charge, that can include selecting a different wood species, size change, unique order fabric or use of customer supplied fabric. For a quote on custom order requests, please send an email with the details to sales@westbrosfurniture.com

All West Bros Furniture products are made to order based on your exact custom selections. Once you place your order with an authorized West Bros Furniture dealer, production and delivery to that dealer typically take approximately 6–10 weeks, depending on the product and customization options chosen.

Your dealer will then arrange local delivery, shipping, or in-store pickup with you once your furniture arrives.

We take pride in producing high-quality furniture that is customized to your selections and handcrafted with care. Our goal is for you to be delighted with your purchase. Because each piece is made to order, custom furniture is non-returnable, so please confirm measurements, specifications, and installation requirements carefully before placing your order.

All purchases are made through authorized West Bros Furniture retailers, and your retailer is your primary point of contact for product questions, order details, delivery arrangements, and after-sales support. Their knowledgeable sales associates are best equipped to guide you through product choices and ensure your order meets your needs.

If your authorized retailer is unable to resolve a matter, you are welcome to contact West Bros Furniture directly at 519-364-7770 or sales@westbrosfurniture.com, and we will be pleased to assist in coordination with your dealer.

Trade

We offer exclusive trade pricing and services to residential interior designers, architects, general contractors, and home stagers.

Contract

We offer exclusive pricing and services to designers, developers, and architects focused on commercial, hospitality, and multi-family projects.

Yes! Just enter your email below, and we will add your contact information to our subscription list so that you will receive updates, exclusive offers, and much more.